Privacy Policy

1. Introduction

Talkloop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based VoIP phone system and related services.

2. Information We Collect

We may collect information about you in various ways, including:

Personal Information

• Name, email address, and phone number
• Company name and business address
• Billing and payment information
• Account credentials

Usage Information

• Call logs and call metadata (duration, time, participants)
• Device information and IP addresses
• Browser type and operating system
• Usage patterns and feature interactions

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our VoIP services
• Process transactions and send billing information
• Send service updates and technical notices
• Respond to customer support requests
• Monitor and analyze usage trends
• Detect and prevent fraud or security issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our services (hosting, payment processing, analytics)
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Some features of our service may not function properly if cookies are disabled.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: