How can we help you?
Find clear, easy-to-understand guides explaining how Talkloop works, what you can manage in the Admin Portal, and how your Account Manager supports you.
Managed Onboarding Model
Talkloop combines self-service tools with guided support. Some features are self-managed in the Admin Portal, while others are configured or assisted by your dedicated Account Manager.
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Getting Started
Set up your account and make your first call
Talkloop does not offer self-signup at this time.
How onboarding works:
Once setup is complete, you can start making and receiving calls immediately.
Phone numbers are assigned by Talkloop during onboarding.
Your Account Manager will:
All assigned numbers appear in your Admin Portal.
After setup:
If changes are needed, you can update supported settings or contact your Account Manager.
Supported Hardware & Devices
Compatible phones and calling devices
Talkloop works with a wide range of IP phones and calling devices that support SIP configuration.
For the best experience, Talkloop recommends Poly (Polycom) IP phones. Poly devices are reliable, widely supported, and integrate smoothly with Talkloop.
Talkloop is not limited to one brand. Any device that:
can be used with Talkloop.
Talkloop can assist with device setup and testing if needed.
A physical phone is not required. You can also use:
Ideal for remote and hybrid teams.
Account & Settings
Manage basic account preferences
Account and company details are managed with Talkloop's assistance.
For updates such as:
Contact your Account Manager.
Password changes and resets are handled securely.
To update your password:
Team Management
Add users and organize your team
Users are created by Talkloop to ensure proper setup.
Your Account Manager will:
User roles and permissions are managed centrally.
To update permissions:
Departments and groups help organize call handling. These can be managed directly by you in the Admin Portal.
You can create:
How to do it:
Your Account Manager can assist anytime.
Billing & Plans
Manage subscriptions, payments, and invoices
Invoices may include:
Talkloop uses Stripe for secure billing.
You can manage yourself:
How to access:
For billing questions, contact your Account Manager.
If your needs change:
Call Features
Learn about calling capabilities
Call queues allow callers to wait until an agent is available.
You can:
IVR routes callers using menu options.
IVR options:
Managing IVR:
If enabled on your plan:
Recording rules are configured during setup or upon request.
Business Texting (SMS)
Send and receive SMS with your business number
Business texting allows you to send and receive SMS using your Talkloop number.
Before SMS can be activated, you must complete:
These steps are required by mobile carriers.
Note: SMS cannot be used until verification is approved.
Faxing
Digital faxing capabilities
Talkloop provides digital faxing as an optional add-on.
Faxing may require an additional fee depending on your plan.
Your Success is Our Priority
Every Talkloop customer is assigned a dedicated Account Manager who's always available to help with setup, configuration, and ongoing support.
Contact Your Account ManagerNeed More Help?
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