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Empowering conversations through intelligent technology

Deliver Exceptional Customer Experiences

Talkloop Contact Center & IVR solutions empower your business to manage customer interactions efficiently and effectively. Whether you’re handling a high volume of calls or need to provide automated responses, our solutions ensure that every customer interaction is smooth, professional, and personalized.

Why Choose talkloop?

  • Flexibility & Scalability: Whether you’re a growing startup or a large enterprise, Talkloop’s Hosted PBX & VoIP adapts to your needs. Effortlessly add or remove lines as your business expands—no downtime, no hassle.
  • Cost-Effective: Eliminate costly on-site hardware and maintenance. With Talkloop, you pay only for what you use, when you use it, reducing operational expenses without compromising quality.
  • No Long-Term Commitments: We’re confident in our service quality, so we don’t tie you down with long-term contracts. Enjoy the freedom to adjust your plan as your business evolves.
  • Boost Productivity: Simplify communication with intelligent features like call routing, conferencing, and voicemail-to-text, keeping your team connected and efficient.
  • Access Anywhere, Anytime: Manage your entire phone system from any device—whether you’re in the office, traveling, or working remotely. Talkloop’s cloud-based platform ensures your business stays connected wherever you go.

Key Features of Talkloop

Agent Console
Control Calls:

Easily manage incoming and outgoing calls, ensuring smooth and efficient handling.

Call History:

Review detailed call logs to analyze past interactions and enhance customer support.

Call Recording:

Record and store calls securely for training and quality assurance.

Custom Screen Layout:

Personalize the agent interface to fit your workflow, improving efficiency and comfort.

Custom Scripting (DNIS & Queue):

Equip agents with real-time, tailored scripts to deliver accurate and consistent communication.

Disposition Codes (with Multiple Levels):

Classify calls with detailed disposition codes for comprehensive reporting.

Online Directories (with Custom Widget):

Access customer details instantly through integrated directories.

Outgoing Calling Line ID Selection (with Dialer):

Customize caller ID for a professional and personalized outbound experience.

Screen Survey Tools:

Gather valuable customer feedback post-call to continuously improve service quality.

Supervisor Escalation:

Allow agents to instantly escalate complex cases to supervisors for quick resolution.

Unavailable Codes:

Set and track agent availability with customizable unavailable codes.

Supervisor Console
Barge-In:

Join live calls when necessary to assist agents and maintain customer satisfaction.

Call Center Dashboard:

Monitor performance in real-time with detailed analytics and key metrics.

Enable Alternate Routing:

Redirect calls seamlessly to maintain uninterrupted service.

Real-Time Queue Management:

Track and manage call queues in real time to reduce wait times and improve efficiency.

Real-Time Reports:

Access live reports to make data-driven decisions quickly.

Silent Monitoring (Listen-In):

Monitor calls discreetly for training and quality purposes without customer awareness.

View/Change Agent Status:

Oversee and adjust agent statuses to optimize team productivity.

Whisper Coaching:

Guide agents in real time during active calls—without the customer hearing—to enhance performance.

Revolutionize Your Business Communications with SIP Trunking
Talkloop’s SIP Trunking takes your business communications to the next level—offering unmatched flexibility, scalability, and cost efficiency. Whether you’re upgrading an existing phone system or transitioning to a more advanced, internet-based voice solution, SIP Trunking gives you the power to communicate smarter.
With Talkloop, seamlessly connect your PBX to the public switched telephone network (PSTN) through the internet, streamlining operations, reducing costs, and enhancing communication performance across your organization.
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